Labs & Appointments

Please review the frequently asked questions below. Not a patient? Visit Health Care Provider Help.


Patient Billing

  • If you receive a bill from Trilab, you may make a payment using one of the following methods:
      • Call: (415) 455-3183
      • Mail: Send your payment to the address shown on your bill.

Cash, money orders, personal checks, and all major credit cards are acceptable forms of payment. Please remember to attach the stub from your bill when mailing in your payment

  • Patients can call Trilab Billing from 8AM to 5PM CST
  • For more information about a bill, you received from Trilab, please contact Patient Billing at (415) 455-3183



  • Scheduling an appointment may be accomplished by accessing the Locations page on our website. Please select the location that is most convenient for you.
  • Appointments are not required but may help reduce your patient’s wait time


  • The hours of operation for each Trilab facility are listed on the locations page. Please note: Some services, are only available during certain hours. Please check the location details page prior to scheduling your appointment or visiting locations.
  • A list of services performed at each location can be found within the detail page for each location

Testing Information

Getting Tested

  • Your role in the performance of a lab test is to provide a specimen that will be analyzed in a laboratory. The specimen you provide might be a small amount of a body fluid, such as blood, saliva, semen, or urine, or a sample of stool or hair. You can be assured that Trilab staff will make the specimen collection process as safe, quick, and comfortable as possible, while safeguarding your dignity and privacy.
  • Prior to visiting Trilab, you may want to ask your physician specific questions about the testing being performed. Sometimes special preparation is required to improve the accuracy of a test. 
  • When visiting a Trilab testing facility, you should bring the following information with you:
    • Test request form from a health care professional requesting laboratory testing
    • A current insurance identification card (Medicare, private insurance or HMO/PPO)
    • A photo ID (for example, a driver’s license or employee identification badge)
    • A health spending account card, credit card, or debit card
  • Generally, minors must be accompanied by their parent or legal guardian. Trilab is required to obtain authorization for the collection procedure and the billing of tests as ordered by a physician. If you are not the child’s legal guardian, you may need to provide a notarized statement signed by the minor’s parent or legal guardian that authorizes you to provide this permission.

Getting Results

  • In most cases, lab test results delivery times should not exceed two weeks. The most common reason for delay in receiving results is inaccurate or out-of-date personal information on record with your health care providers or in your Trilab Patient™​ portal personal profile.

Please check and confirm the following:

  • Your Patient portal personal profile information is up to date, complete, and accurate.
  • The personal information on record with all of your health care providers matches the personal information in your profile. Health care providers include your primary care physician, specialists, and all hospital professionals.
  • Depending on the complexity of the tests, it could take several days to complete the tests. You should contact your doctor’s office if you have any question about the availability of test results, or you can continue to check your patient portal account, as results are posted based on a fixed schedule as indicated above.
  • Depending on the Getting Results By regularly testing for both the prescribed medication and its metabolite, the doctor can verify proper and consistent usage of the medicine over time. That is to say that not only did the patient take their medicine prior to the test, but also the patient has been taking the medicine regularly over time.

Understanding Results

  • Patients should discuss their results with the physician who ordered the test, or a member of the physician’s office staff. Please do not contact the lab where your specimen was collected with questions about your test results.